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Client Overview

SiteVibes

SiteVibes, an E-commerce Retention Platform serving the US market, offers a SaaS solution for B2B and B2C e-commerce companies. The platform collects authentic product reviews, creates a loyalty program, makes user-generated content from Instagram shoppable, shows social proof messaging, and displays real-time trending products with one easy-to-use interface.

The platform also provides e-commerce and merchandisers with actionable analytics and a versatile toolset to improve user experience, increase site engagement, and elevate product catalog exploration.

The Challenge

Instant Delivery of Tailored Support Anytime, Anywhere

The primary challenge SiteVibes faced was the necessity to provide its users with immediate support at any hour, ensuring that help was always accessible. This requirement was not just about being available but more importantly about delivering accurate, helpful, and personalized assistance whenever and wherever the user needed it, without delays or downtime.

The Solution: AI-Powered Conversations

To address this challenge, Polcode’s team developed and integrated an AI-powered solution, designed to redefine the user experience on the SiteVibes platform.

The solution included several key components:

  • Automated Review Summaries



    The system uses an advanced language model to create summaries of product reviews. When the number of reviews reaches a certain number, a summary is generated and can be displayed in a widget. This allows customers to quickly gain insights into product satisfaction levels, making purchasing decisions easier. 

  • Visual Recognition for User-Generated Content

    With advanced visual recognition technology, the system can match user-uploaded images with products in the SiteVibes catalog. This improves the accuracy of product matching and makes it easier for customers to find the products they are looking for.

  • Keyword Analysis in Reviews



    The system automatically highlights frequently mentioned keywords in product reviews, enabling users to filter and search for reviews containing specific information. Keywords are displayed on the product page, allowing customers to browse reviews based on topics of interest quickly. This makes the review content more accessible and useful for potential buyers.

The Outcomes

Boosted Satisfaction & Productivity

The AI-powered chatbot transformed customer interactions and optimized online engagement strategies, resulting in:

  • Increased user engagement and satisfaction through personalized experience.

  • Enhanced operational efficiency by automating responses to common inquiries.

  • Improved marketing precision with insights from real-time data analysis. 

Deliverables

Automation allowed support teams to focus on complex issues
Data analysis informed targeted marketing campaigns
Instant, personalized support, and tailored recommendations
Custom conversational flows and improved search functionality
Enhanced content visibility and SEO via user-generated content
Tailored recommendations and summaries

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